Proven in Execution

Led Customer Success transformation as SVP, Global Head of Client Success

• Key role in elevating BlockFi to the #1 fastest-growing company on the Inc. 5000 (2022) with a $4.5B valuation
• Built and scaled a 250+ Global Client Success Organization, drove 15x organizational growth
• Drove 1,100% client expansion and 500% revenue growth
• Maintained 90%+ CSAT and drove 60% reduction in inbound through AI-led digital transformation

Led Customer Success transformation as Director, Head of Worldwide Customer Support, Onboarding, Coaching Services & Operations

• Contributed to Collibra's rapid enterprise expansion, supporting a $112M+ funding milestone and category leadership (Gartner Magic Quadrant, Forrester Wave)
• Led 5x scaling of global post-sales operations, underpinning growth to $3B valuation
• Sustained >95% GRR and >95% CSAT, launched premium services that unlocked multi-million dollar revenue

Held multiple leadership roles focused on building and scaling globally distributed post-sales organizations through critical growth inflection points, later serving as Global Head of Technical Account Management.

• Built and scaled global post-sales operations powering mission-critical platforms used by Tier 1 banks
• Enabled enterprise adoption and retention across top investment banks
• Delivery excellence enabled high-profile IPO executions including Alibaba and Facebook

Serving as a Strategic Advisor and Member of the Board of Directors

• Advised on GTM and Customer Success strategies, enabling 10x growth
• Established the company as a leader in crypto-specialized compliance and customer support