Harshan Uduwana

Founder & Managing Principal

GuidePoint Customer Success partners with founders and executive teams of early- to growth-stage SaaS and FinTech companies, providing direct access to a senior operator who has built and scaled global Customer Success, Services, and Operations at critical inflection points.

With 20+ years of leadership experience, Harshan designs and implements tailored people, process, and technology strategies that transform Customer Success from a cost center into a revenue-generating, enterprise-value-building function.

His experience spans building and scaling global teams of 250+, accelerating client expansion by up to 1,100%, and delivering world-class customer experiences at BlockFi, Collibra, and Dealogic—supporting organizations through IPO readiness, significant funding milestones, and enterprise growth.